Shipping policy

Last updated: October 2026

Thank you for shopping with Kingway, operated by Kingway Commerce LLC. This policy explains how and when we ship your order.

1. Where we ship
We currently ship to addresses within the United States only. We cannot ship to PO boxes in some cases, so please provide a street address where a carrier can deliver.

2. Shipping cost
We offer free standard shipping on all orders within the United States. The shipping cost is already included in our prices, and there are no extra delivery fees at checkout.

3. Order processing time
Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday to Friday, excluding US public holidays. Orders placed on weekends or holidays are processed on the next business day. During busy periods, such as sales and holidays, processing may take a little longer.

4. Delivery time
Standard delivery takes 3 to 7 business days after your order ships. This is an estimate, and the date shown at checkout is a guide rather than a guarantee. Delivery may be delayed by carrier issues, weather, or other events outside our control. If your order contains several items, they may ship separately and arrive on different days.

5. Order confirmation and tracking
You will receive an order confirmation email right after your purchase, and a shipping confirmation email with a tracking number once your order ships. Tracking information may take 24 to 48 hours to update after the first scan. If you haven't received your tracking email, check your spam folder, then contact us.

6. Incorrect or incomplete addresses
Please check your shipping address carefully before you place your order. If you enter an incorrect or incomplete address, your order may be delayed, returned, or lost. If you notice a mistake, contact us at info@kingwaycommerce.com as soon as possible, before your order ships. We cannot guarantee changes after an order has shipped, and we are not responsible for orders delivered to the address you provided. If an order is returned to us because of an incorrect address, we may ask you to cover the cost of reshipping.

7. Delayed, lost, or missing packages
If your tracking shows your package delivered but you cannot find it, check around your property and with neighbors, and wait 24 hours, as carriers sometimes scan packages before delivering them. If your order has not arrived within 10 business days after shipping, or if tracking shows no movement for 7 days, contact us at info@kingwaycommerce.com with your order number. We will investigate with our carrier and supplier, and send a replacement or issue a refund if it cannot be found.

8. Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your