Refund policy

Last updated: October 2026

Thank you for shopping with Kingway, operated by Kingway Commerce LLC. If you are not completely satisfied with your purchase, we are here to help.

1. Return window
You may request a return within 30 days of the delivery date.

2. Eligibility
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Proof of purchase (your order number) is required.

3. Items that cannot be returned
For hygiene and safety reasons, we cannot accept returns of personal care or oral care items that have been opened or used, or of items marked as final sale. If your item arrives damaged, defective, or incorrect, please see section 5.

4. How to start a return
Do not send any item back before contacting us. Email us at info@kingwaycommerce.com with your order number, the item(s) you want to return, and the reason. We will reply within 2 business days with instructions and the correct return address. Items sent without our approval may not be accepted.

5. Damaged, defective, or incorrect items
If your order arrives damaged, defective, or not as ordered, contact us within 7 days of delivery at info@kingwaycommerce.com with your order number and clear photos of the item and packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you.

6. Return shipping costs
For returns made because you changed your mind, the customer pays the return shipping cost. Original shipping charges are non-refundable. If the return is due to our error, a damaged item, or a defective item, we cover the return shipping.

7. Refunds
After we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to post the refund.

8. Exchanges
If you need a different item or variant, contact us at info@kingwaycommerce.com. The fastest way is to return the original item and place a new order.

9. Order cancellations
You may cancel an order before it ships by emailing us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.

10. Late, lost, or missing packages
If your order has not arrived within the delivery time shown at checkout, contact us at info@kingwaycommerce.com. We will check on your shipment with our carrier and supplier, and send a replacement or issue a refund if it cannot be delivered.

11. Contact us
Kingway Commerce LLC
Email: info@kingwaycommerce.com